Privacy Document
Privacy Policy
Aapka data kaisa collect, use aur protect kiya jata hai — sab kuch clearly samjhaya gaya hai. Last updated: June 2026.
Overview
Gomoraa aapki privacy ko seriously leta hai. Yeh Privacy Policy explain karti hai ki hum aapka personal data kaise collect, use, share aur protect karte hain jab aap gomoraa.app use karte hain.
Simple Version: Hum aapka data sirf aapko better service dene ke liye use karte hain. Hum aapka data kisi ko bhi sell nahi karte.
1. Data We Collect
1.1 Account Information
| Data Type | Why We Collect |
|---|
| Full Name | Account identification aur delivery |
| Email Address | Login, notifications, receipts |
| Mobile Number | Login, OTP, delivery updates |
| Password (encrypted) | Account security |
| Delivery Address | Order delivery |
1.2 Transaction Data
- Order history aur details
- Payment method (card numbers store nahi kiye jaate)
- Wallet transactions
- Return aur refund history
1.3 Automatically Collected Data
- IP address aur location (approximate)
- Browser type aur device information
- Pages visited aur time spent
- Search queries on Gomoraa
- Click patterns aur shopping behavior
2. How We Use Your Data
- Order Processing: Aapke orders place, track aur deliver karne ke liye
- Account Management: Login, security aur profile management
- Customer Support: Aapki queries resolve karne ke liye
- Personalization: Aapke liye relevant products recommend karne ke liye
- Communications: Order updates, offers aur important notifications
- Fraud Prevention: Suspicious activities detect aur prevent karne ke liye
- Platform Improvement: Website aur app better banane ke liye analytics
- Legal Compliance: Indian laws aur regulations follow karne ke liye
Marketing: Aap kabhi bhi marketing emails unsubscribe kar sakte hain. Order-related emails opt-out nahi ho sakte.
3. Data Sharing
Hum aapka data share karte hain:
- Sellers: Order fulfill karne ke liye (name, address, phone)
- Delivery Partners: Package deliver karne ke liye
- Payment Processors: Secure payment processing ke liye
- SMS/Email Providers: Notifications bhejne ke liye
Hum kabhi share NAHI karte:
- ❌ Aapka data kisi ko sell nahi karte
- ❌ Third-party advertisers ko personally identifiable data nahi dete
- ❌ Bina court order ke government ko nahi dete
- ❌ Passwords kabhi share nahi hote (encrypted hain)
4. Data Security
Aapka data protect karne ke liye hum yeh measures use karte hain:
- ✅ SSL/TLS encryption — all data transfers
- ✅ Password bcrypt hashing — plain text kabhi store nahi
- ✅ Session security — HttpOnly, Secure, SameSite cookies
- ✅ Rate limiting — brute force attacks se protection
- ✅ CSRF protection — form submissions secure hain
- ✅ Regular security audits
- ✅ Limited employee data access
Data Breach: Security breach hone par hum 72 hours ke andar affected users ko notify karenge.
5. Cookies Policy
Hum cookies use karte hain better experience ke liye:
| Cookie Type | Purpose | Duration |
|---|
| Session Cookie | Login state maintain karna | Browser close hone tak |
| Preference Cookie | Location, language settings | 30 days |
| Analytics Cookie | Website usage analytics | 1 year |
| Security Cookie | CSRF protection | Session |
Aap browser settings se cookies disable kar sakte hain lekin kuch features kaam nahi karenge.
6. Your Privacy Rights
Access Right
Aap apna stored data request kar sakte hain
Correction Right
Galat data correct karwa sakte hain
Deletion Right
Account aur data delete karwa sakte hain
Portability Right
Apna data download kar sakte hain
Opt-out Right
Marketing communications se unsubscribe
Object Right
Certain data processing se object kar sakte hain
In rights exercise karne ke liye support@gomoraa.app par email karein.
7. Children's Privacy
Gomoraa 18 saal se kam age ke bacchon ka data knowingly collect nahi karta. Agar aapko pata chale ki kisi minor ne account banaya hai, please hume immediately inform karein.
18 saal se kam users parents/guardian supervision mein platform use kar sakte hain.
8. Data Retention
| Data Type | Retention Period |
|---|
| Account Information | Account active rehne tak + 3 saal |
| Order History | 7 saal (tax compliance) |
| Payment Records | 7 saal (legal requirement) |
| Login Logs | 90 days |
| Support Tickets | 2 saal |
| Marketing Data | Unsubscribe + 30 days |
9. Policy Changes
Hum yeh Privacy Policy update kar sakte hain. Major changes ke liye:
- Email notification bheja jayega
- Website par prominent notice dikhaya jayega
- 30 days notice period diya jayega major changes ke liye
Continued use of Gomoraa after changes means you accept the updated Privacy Policy.
Last Updated: June 2026 | © 2026 Gomoraa.app — All rights reserved.
